Terms & Conditions

Key features: – Not BLAH BLAH, Please read

KEY FEATURE 1. RETURNS are not free, the cost to return remains the responsibility of the customer. However we are aware how expensive carriage can be so can arrange collection from any location within the Mainland UK areas for the cost £30.

Northern Ireland, Channel Islands, Isle of Wight or any offshore location. Please note we do not offer a return/collection service from these locations. We will accept the return but in all incidents it will be the responsibilty of the customer to arrange and the bear the cost of this return back to our warehouse in Bedfordshire, UK.

KEY FEATURE 2. Beds located on a wooden floor can/will cause problems to the base. Most beds have centre legs, if the bed moves it will dislodge the centre leg, this will weaken the base. Damage caused under these circumstances are not a fault of the bed. You need to prevent the bed from moving, the best answer is to purchase non-slip pads and locate under the corner posts or attach to the wall. Sorry, we cannot accept liability for any damage caused under these circumstances. The fault is the location, not the product and is not covered by warranty.

KEY FEATURE 3. Our drivers are very helpful when completing deliveries, however they are only obliged to deliver to your doorstep. If you ask or allow the driver to bring the goods into your home you are accepting liability for any damaged caused to your property. We cannot accept any claim for damage under these circumstances. If you are unsure please only accept the goods to the doorstep.

KEY FEATURE 4. All our high sleepers and double bunk beds may need to be attached to the wall for stability reasons. These beds can be top heavy, to prevent the product swaying you may need to secure to a wall. We do provide corner brackets to facilitate this.

KEY FEATURE 5. If the order has already been collected by a carrier we reseve the right to charge 50% of the value should the goods be rejected. This is to cover high costs and possible loss due to no return instructions. If you wish to cancel once the goods have been despatched you need to accept delivery and arrange an orgainised return.

KEY FEATURE 6. Delivery days, delivery timed windows and delivery methods are not the essence of our contract. We cannot be held responsible for any delays regarding this service.All delivery information is provided in good faith and subject to change. Deliveries start from 6.30am. Our delivery service is free, however a charge of £30 (£50 in all offshore locations) will be deducted from any refunded if a delivery is attempted and you subesquently cancel the order, we have made an attempt so incurred a cost.

KEY FEATURE 7. Our drivers are not responsible for any damaged caused to your property whilst in the completion of your delivery. We are unable to accept claims for damage or loss. IMPORTANT: By accepting delivery on your premises you are accepting this condition, if you do not agree then please arrange to collect the goods from our driver on at your boundary. Do not allow our driver access to your property. If access is allowed this will be at your permission and on the basis you accept full responsibility should any damage be caused.

KEY FEATURE 8. PRODUCT FINISH . the timber we supply is a natural pine, natural pine has knots within the wood that are part of this species of timber. Knotting is not deemed a fault in the material. The timber is machine sanded, however you may expect to complete some minor finishing depending on your expectation. Timber is a natural resource, no one tree is perfect so parts may appear bowed or warped. During the assembly these will align.

KEY FEATURE 9. We reserve the right to change or amend the color of our mattresses. This does not affect the structure or warranty of the product. To keep manufacturing costs down we may change the batch of the material. All spring units, fillings or memory foam layers will remain the same.

KEY FEATURE 10. Strictly Beds and Bunks Ltd does not offer a delivery service outside the UK. Our liability is to the agreed delivery address submitted on your order. If you are relocating the goods to another address or Country we strongly advise you open all goods, check you are satisfied with your purchase with no errors or shortages. We can only offer aftersales to the original address, ie sending parts , collections or exchanges etc. If you move the goods to another location it is your responsibility to return the goods back to the UK to enable such a service.

KEY FEATURE 11- EXPRESS DELIVERY, this is a non refundable delivery charge for a seperate service outside the purchase of your bed frame. If you chose to return the product any refund will not inlcude this charge given the initial service was supplied.

Customer Service Contact Information
Strictly Beds & Bunks Ltd
Unit 7 Stockton End Sandy Bedfordshire SG19 1SB
Email: help@strictlybedsandbunks.co.uk
Telephone number: 01767 682007
FREE PARTS PORTAL: www.strictlyaftersales.co.uk

Bed Frame Warranties
All our products are manufactured to the highest quality, the vast majority in a hi-tech facility in the United Kingdom. As such, unlike most online furniture retailers, we are able to offer you a genuine warranty on all our products. A one year warranty is offered on all ranges. Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. Strictly Beds & Bunks Ltd reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorized personnel.

Mattress Warranties
Normal wear is not covered under mattress warranties; only faulty workmanship / materials as defined by the manufacturer are covered. These defects are problems that can be objectively measured or observed, such as sagging depth. Problems not objectively measurable or clearly observable, such as excessive softening or loss of support, are not covered under warranty. It should be noted that despite the fact that back pain for many people may occur with less than 1.5 inches of sagging depth, warranties cover sagging only if it has a depth greater than 1.5 inches.

Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Strictly Beds & Bunks Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Strictly Beds & Bunks Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Damage to your Computer
Strictly Beds & Bunks Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Strictly Beds & Bunks Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Payment
We take payment from your card at the time we receive your order, once we have checked your card details.

Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.

All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

Delivery Times and Rates
Delivery may vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery will be clearly indicated at checkout. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Strictly Beds & Bunks Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you only make arrangements for trades people to carry out work on your behalf after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage.

Acknowledgment and Acceptance of your Order

If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from Strictly Beds & Bunks Ltd. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

In the first instance please email your change / cancelation details to help@strictlybedsandbunks.co.uk. If your order has not yet been dispatched then this will be possible FOC, however if you have received the order and you wish to change / cancel goods then please see our returns policy or cancelation policy.

Returns Policy
We hope that you will be pleased with the goods that you have purchased from Strictly Beds and Bunks.

If you are not satisfied with your purchase for any other reason we will accept the goods back.

Returns are not free, the cost to return remains the responsibilty of the customer. However we are aware how expensive carrigage can be so can arrange collection, the cost for this service are as follows: UK Mainland £30, Channel Islands £99 , Northern Ireland £50, Isle of Wight £20.Payment of this is required at the time of booking, when the goods have been received back a full reund of the purchase would be applied.

All returns must be sent to:
Strictly Beds and Bunks Limited,
Unit 7 Stockton End, Sunderland Road,
Sandy Bedfordshire SG19 1SB. Telephone number 01767 682007.

The goods must be wrapped securely in cardboard to prevent damage. Mattresses must be in the original bag, UNUSED. Each box should clearly be marked with your NAME and ORDER number so we know who the package is from. If the goods are unmarked no refund can be applied. If your carrier arrives to us with the goods and they are insecurely wrapped we will refuse the delivery.

If the carrier appointed by us arrives and the goods are not securely wrapped they will refuse collection.
If you think that your product has a manufacturing fault we have a FREE parts replacement portal. Please go to www.strictlyhelpdesk.co.uk. You can request your part, this will be sent via a tracked courier service
If you have changed your mind after we have dispatched your order, ie the courier has collected the items a charge of £30 will could be applied. If you refuse the delivery at the door the charge will still remain. The charge will be deducted from your refund.

REFUNDS WILL NOT BE PROCESSED UNLESS (a) THE GOODS ARE PACKAGED IN THEIR ORIGINAL PACKAGING AND ARE IN A SALEABLE CONDITION (b) THE GOODS ARE ACCOMPANIED BY A FULLY COMPLETED RETURNS FORM WHICH MUST BE PLACED IN AN ENVELOPE AND AFFIXED TO ONE OF THE BOXES.

Export Restrictions

We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.

Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Strictly Beds & Bunks Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this Website from outside the UK
Strictly Beds & Bunks Ltd make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English

These terms & conditions do not affect your legal rights.